This is a completely new type of volunteering.
 We’re giving you the chance to:

  • Have an impact on people’s lives and make a difference by
 resolving crises
  • Learn communication, problem solving and crisis management skills – recognised by employers, unis and colleges as essential skills
  • Enjoy being part of a pioneering team
  • Volunteer the way you want – from home in your p.j’s, in the office or with a group of friends
  • Access ongoing professional development with a dedicated Coach

But, being a Crisis Volunteer isn’t for everyone.
You need to:

  • Be over 18
  • Be resilient and mentally robust to help people in distress
  • Commit to 25 hours of online training and then fulfil 200 total hours of volunteering; that’s 2 – 4 hours volunteering per week
  • Have empathy and be able to be objective
  • Put your own personal views to one side to help the texter
  • Have a secure web connection, laptop/computer and access to a quiet place
  • Be able to volunteer from the UK
  • Provide 2 referees and consent to undergo a background check

Volunteering for Shout is like mindfulness because you have to be so in the moment, you can’t worry about all the silly little stresses of the day.


Helen, Crisis Volunteer