We can help with urgent issues such as:
We will always try to respond to texters as quickly as possible, however our responses will be longer at times of high demand. We will always respond to high risk texters as a priority. If you are at imminent risk call 999 and if you need another form of support, please review other support agencies here – https://www.headstogether.org.uk/get-support/
If at any time you wish to end the conversation, you can text STOP and you won’t receive any further texts.
Texting us is free and anonymous – although if the Crisis Volunteer believes you or anyone else are at immediate risk of harm, they may share your details with people who can provide support.
We aim to respond to texters as quickly as possible. When we’re really busy wait times will be longer, but we’ll get in touch as soon as possible.
Crisis Text Line’s US service is a free, nationwide, text-based, 24/7 service for people experiencing crisis. The service has been operating in the USA since August 2013, where the service was initially launched in two cities. Within 4 months, Crisis Text Line was being used in all 295 area codes in the US. As of early 2019, Crisis Text Line has exchanged 100 million messages with US texters in crisis. Over the course of the last six years, Crisis Text Line has built service model that has successfully trained thousands of volunteers overseen by clinically trained supervisors, powered by a robust and scalable technology platform. More information on Crisis Text Line can be viewed at: www.crisistextline.org
It is free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone
These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.
Some Android phones issue a warning that you will be charged for texting us, provided you are on one of these networks this warning is incorrect and you will not be charged.
If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill. This applies to a very small minority of operators.
It is not possible to text the service from some networks, which do not provide the capability to message short codes. These include Lyca mobile. If your message will not send, or if you do not receive an automated message in response, it is an indicator that the service is not working.
If in doubt, please contact your mobile phone network before texting, or email us with your mobile phone number and network provider at email@example.com
This is because some networks do not provide the capability to message short codes.
* If you’re texting from a Samsung Galaxy handset, you might receive a notification that you’ll be charged.