You really made a difference for me tonight and I can’t thank you enough.

I feel stronger to face the future.

About Shout

Mental Health Innovations is pleased to be partnered with Crisis Text Line (CTL) to bring CTL’s established technology platform and service model to the UK.

Crisis Text Line’s US service is a free, nationwide, text-based, 24/7 service for people experiencing crisis. The service has been operating in the USA since August 2013, where the service was initially launched in two cities. Within 4 months, Crisis Text Line was being used in all 295 area codes in the US. As of early 2019, Crisis Text Line has exchanged 100 million messages with US texters in crisis. Over the course of the last six years, Crisis Text Line has built service model that has successfully trained thousands of volunteers overseen by clinically trained supervisors, powered by a robust and scalable technology platform.

More information on Crisis Text Line can be viewed at:

Mobile phone network coverage

You can text us for free on all major networks*.

It is free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone

These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.

Some Android phones issue a warning that you will be charged for texting us, provided you are on one of these networks this warning is incorrect and you will not be charged.

If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bills. This applies to a very small minority of operators.

It is not possible to text the service from some networks, which do not provide the capability to message short codes. These include Lyca mobile. If your messages will not send, or if you do not receive an automated message in response, it is an indicator that the service is not working.

If in doubt, please contact your mobile phone network before texting, or email us with your mobile phone number and network provider at

This is because some networks do not provide the capability to message short codes.

*If you’re texting from a Samsung Galaxy handset, you might receive a notification that you’ll be charged.

We are there for you when life feels overwhelming. Our team of trained Crisis Volunteers will help take you from a crisis to calm 24/7, whenever you need them. Watch our video below to find out more about Shout: