Shout is a 24/7 UK crisis text service available for times when people feel they need immediate support.
By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer (CV) who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better.
Shout was publicly launched in May 2019, after a year long pilot phase. It is based on the successful US model Crisis Text Line. Shout is part of Mental Health innovations (MHI), which was founded in November 2017. MHI was set up following the success of The Royal Foundation’s ‘Heads Together’ campaign, which identified how utilising digital platforms and tools has huge potential to offer support services to individuals struggling with their mental health.
To get help or find out more about how Shout works, visit our Get Help page.
Mobile phone network coverage
You can text us for free on all major networks*.
It is free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone
These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.
Some Android phones issue a warning that you will be charged for texting us, provided you are on one of these networks this warning is incorrect and you will not be charged.
If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bills. This applies to a very small minority of operators.
It is not possible to text the service from some networks, which do not provide the capability to message short codes. These include Lyca mobile. If your messages will not send, or if you do not receive an automated message in response, it is an indicator that the service is not working.
If in doubt, please contact your mobile phone network before texting, or email us with your mobile phone number and network provider at firstname.lastname@example.org.
This is because some networks do not provide the capability to message short codes.
*If you’re texting from a Samsung Galaxy handset, you might receive a notification that you’ll be charged.
Crisis Text Line US
Mental Health Innovations is pleased to be partnered with Crisis Text Line (CTL) to bring CTL’s established technology platform and service model to the UK.
Crisis Text Line’s US service is a free, nationwide, text-based, 24/7 service for people experiencing crisis. The service has been operating in the USA since August 2013, where the service was initially launched in two cities. Within 4 months, Crisis Text Line was being used in all 295 area codes in the US. As of early 2019, Crisis Text Line has exchanged 100 million messages with US texters in crisis. Over the course of the last six years, Crisis Text Line has built service model that has successfully trained thousands of volunteers overseen by clinically trained supervisors, powered by a robust and scalable technology platform.
More information on Crisis Text Line can be viewed at: www.crisistextline.org
We are there for you when life feels overwhelming. Our team of trained Crisis Volunteers will help take you from a crisis to calm 24/7, whenever you need them. Watch our video below to find out more about Shout: